Terms Of Service
Updated January 1st, 2018
Invoicing, Late Fees, Collections & Cancellation Policies & Explanations
Generally, we issue monthly invoices 30 days in advance by email (with the exception of the initial down payment, which is due and payable immediately upon receipt). Your monthly invoice is normally due on the first day of the following month, and covers services for the month in which it is due. If your invoice is issued on January 1st, it’s due by January 31st.
Late Fees
In order to keep our own billing commitments current and client costs down, it is necessary for us to charge 5% of the balance as an automatic late fee. These fees will continue to accrue until the balance is paid in full. If the payment arrives after the due date on your invoice. This will no cover the re-activation of your account. Re-activation of any account will include an additional $25 fee. If this occurs, the late fee is expected to ARRIVE WITH your payment. We will strictly enforce this late fee policy. We are sometimes able to waive the late fee and will make an occasional exception, depending on circumstances and whether we have enough advance notice. Each will be addressed on a case by case basis. Minimum Time Charges and Collections Policy My minimum time charge for any task is 1/4 of an hour. This includes collections on your account. If we should need to follow up on late payments because we have had no communication on same, we will do so daily until we get a response, and the minimum charge for doing so is 1/4 of an hour for each attempt. $25 per ¼ hr
Service Cancellation Policy
If you should need to cancel your account for any reason, we require 30 days advance written notice.. If we do not receive 30 days written notice that you need to cancel, you will be invoiced for an additional month of services and subject to late fees if your payment for same does not arrive by the due date on that invoice.
Domain Renewals:
Domains renewals processed through our system will be invoiced at the beginning of the calendar year and renewed during the calendar year 30 days prior to expiration. Domain renewals are $20 per year. Failure to remit payment for the domain renewal will result in late fees. The domain services will stop functioning including email and web hosting services.
Web Hosting and Email Services:
Full web hosting and maintenance fees have increased somewhat and will be reflected on the current invoice. Web hosting and email service fees are due within 30 days of invoice date. On day 31, a 5% late fee will be added as well as temporary suspension of the associated services. This includes email and websites. The 5% fee will continue to add every 30 days beyond the original due date. An additional $25 re-activation fee will be imposed to re-enable the services.
Domain Forwarding:
Domain forwards will now carry a $5 monthly fee for the the forward. If you have multiple domains that point to your account, you will be charged the standard web hosting fee for your main website and $5 for each domain that forwards to this site as an alias. It this applies to you, it will appear on your bill.
Email Only Hosting:
Fees for email only hosting on a custom domain, which includes up to 10 email address per domain is $8/month
Web Single Page Hosting:
If your site is a single hosted page portal or landing page, these will be billed at a rate of $10/month. You may combine this with custom domain email hosting for the additional email only hosting fee.
Minimum Hourly Updates & Consulting Services
Any non-retainer technical or consulting service will be billed a minimum $125 fee for updates and changes. All updates, changes and requests will be billed against retainers or individual at $125 per hour blended agency rate. This includes web design, development, cousulting, administration and maintenance.
Refund Policy
We provide refunds when a refund is required based on our terms of service.
Privacy Policy
We only collect information on this site via web based submit forms. We only use this information internally. We never share your information with anyone.
Pricing Policy
We charge prices agreed to in our service agreements and contracts.
Contact Us
Our mailing address is P.O. Box 2353 Salisbury, NC 28145